Last updated: 18 October 2026
This policy explains how cancellations and refunds work for services provided by FinTaxolite. Your engagement letter may include specific terms, which apply in addition to this policy.
1. Monthly services
Monthly services, such as bookkeeping or a dedicated accountant, can be cancelled by either side with 30 days’ written notice by email. Fees for work done up to the end of the notice period are payable. Fees already paid for a period in which no work was done are refunded.
2. One-time services
- If you cancel before we start work, any advance you paid is refunded in full.
- If you cancel after we start, you pay for the work completed up to that point and we refund the rest of any advance.
- Once a return, application or filing has been submitted on your behalf, the fee for that work is not refundable.
3. Government and third-party fees
Government fees, stamp duty and other charges we pay to authorities or third parties on your behalf, such as trademark filing fees or ROC fees, cannot be refunded by us once paid.
4. If something is not right
If you are unhappy with our work, tell us within 15 days of delivery. Where the error is ours, we will correct it at no extra cost.
5. How refunds are paid
Approved refunds are processed within 7–10 business days to the original payment method, or by bank transfer if that is not possible. Bank processing times may add a few days.
6. Contact
To cancel a service or request a refund, email fintaxolite@gmail.com with your name and the service concerned. FinTaxolite, Trident Towers, Hinjawadi, Pune, Maharashtra 411057, India · fintaxolite@gmail.com · +91 72070 00086.